Frequently Asked Questions
General Wine Purchasing Questions
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express and Discover. Wine Club members will be charged upon shipping. Payment accepted in US funds only.
Q: Does someone have to be home to sign for wine club shipments?
A: Yes, an adult signature will be required. When alcoholic beverages are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. For this reason, we strongly recommend shipping to a business address whenever possible.
Q: Can you send wine club or wine store shipments to a P.O. Box?
A: An adult signature (over the age of 21) is required at the time of delivery. Therefore, we ship only to street addresses in the United States and strongly recommend that a business address be used when possible.
Q: What should I do if my wine club package or wine store purchase is returned because there was nobody available to sign for the delivery?
A: All returned shipments are subject to a reshipping fee. To avoid your shipments being returned, please consider using a business, neighbor or friend’s address whenever possible.
Q: I received my wine club shipment and there was a broken bottle inside. Will you replace it?
A: Absolutely! In the unlikely event you receive a wine that is damaged, please contact us via phone or email and we will replace your wine at no charge. Each and every wine we send is 100% guaranteed!
Q: I am having difficulty receiving my wine club shipments due to the adult signature requirement. I cannot have packages delivered to my place of business. Are there any other options?
A: If you are unable to provide an address where an adult is available for signature you may establish an account with a local UPS or FedEx store in some areas. Please contact us via phone or email for more information on this service.
Wine Club Questions
Q: How much are your wine club membership fees?
A: There are no fees to join Touring & Tasting Wine Club. You simply pay for each shipment. There is no obligation and you may cancel at any time!
Q: What are the benefits to joining our wine club?
A: The biggest advantage to belonging to our wine club is the adventure of tasting new wines every month. A Touring & Tasting wine club member is typically exposed to wines they might not otherwise have the opportunity to taste. In addition, whether you are a novice wine drinker or connoisseur, each month brings a different varietal and accompanying newsletter to make your tasting both an enjoyable and educational experience.
Q: With so many wine of the month clubs to choose from, why should I join Touring & Tasting Wine Club?
A: Experience! Touring & Tasting Wine Club has been providing award winning, hard-to-find wines to our members since 1996. In addition to being one of the oldest and most established wine clubs in America, we offer many membership benefits that you just won’t find anywhere else. These include, a subscription to Touring & Tasting Magazine for the life of the membership, members only discounts of up to 70% off retail on re-orders and unparalleled customer service, to name a few.